SHIPPING & RETURNS

DELIVERY INFORMATION

FREE TRACKED DELIVERY* on all orders to the UK over £35.00 - *standard delivery speed is 48hrs and depends on customer location.

We normally expect to dispatch orders within 1 working day, however in the run up to really busy periods like annual sales or Christmas, we may take up to 3 days to process some orders due to the high volumes.

CUT-OFF TIME 1pm - UPDATED 01/03/2023

Orders placed Monday to Friday, are normally dispatched same day when placed before 1pm, except busy periods around Christmas and shop-wide sales, when we may take up to 3 days to process orders due to the high volumes.

Orders placed after 1pm will be dispatched next working day. *

*Orders placed after 1pm on Fridays, will be dispatched next working day, usually Monday, excludes bank holidays.

DELIVERY PRICES AND TIMESCALES FOR ORDERS TO THE UNITED KINGDOM.      NOTE: ALL PRICES QUOTED IN POUND STERLING (£) :

ORDERS UNDER £35

ORDERS OVER £35

DELIVERY OPTIONS

Standard Tracked 48 (Royal Mail) – normally takes 2-3 working days according to Royal Mail timescale.

Tracked 24 (Royal Mail) – usually next day delivery, but no guarantees are offered on this service and occasionally Royal Mail have delays processing and it may take up to 2 working days. *

Special Delivery Next Working Day by 1pm (Royal Mail) – arrives by 1pm next working day (For Saturday Special Delivery please call our customer service team to discuss best options).

*Notes on Next Day Delivery

Royal Mail: Next day Royal Mail delivery is only available to Mainland UK for orders placed prior to the specified cut-off time. If you live in areas of the United Kingdom such as the Highlands, Northern Ireland or the Channel Islands please expect the usual delays. Royal mail will send you an update either via email or text message when your parcel is out for delivery and include your tracking number, (if you enter a mobile at the time of your order, this will be defaulted as preferred method, please let us know otherwise).

UPS or TNT Next Day Delivery: Only available to Mainland UK for orders placed prior to the specified cut off time. Not available to the Highlands, Northern Ireland or the Channel Islands.

Important: Please enter a telephone number if you chose courier delivery. If no telephone number is given your order will be sent via another delivery method where a telephone number is not required.

INTERNATIONAL SHIPPING

WE SHIP TO IRELAND with taxes included 

We have partnered with Royal Mail to send parcels via DDP (Delivered Duties Paid) to Ireland. This service allows us to calculate and collect at the checkout VAT at the local rate of 23%.  This will help to avoid unexpected charges and delivery delays to the recipient, improving the overall customer experience. Please note that the maximum amount allowed for this service is currently £130 inclusive of VAT. If you wish to place an order over £130 please contact our Customer Service and they'll guide you to choose the most cost effective method as duties are also charged on orders over this amount.

customerservice@elementarybeauty.com 

+44 330 1130 397 

ALL OTHER COUNTRIES 

For all other countries listed at checkout, orders are exclusive of tax and duties and will be charged accordingly by the local customs when the order arrives on your country. Orders are generally sent via Royal Mail but can be also sent via courier at our discretion. 

If your country is not listed at checkout unfortunately we cannot ship to that destination at present.  

RETURNS POLICY

Customer satisfaction is very important to us. For this reason, we will happily exchange goods or issue a refund to the original credit card used to purchase, or other method of payment originally used, of any unopened merchandise bought on www.elementarybeauty.com and returned within 28 days of the date of purchase.

You have 14 days from delivery, to notify us of your intention to return the goods for an exchange or refund. All items must be accompanied by a copy of the original receipt and in unopened, unused and saleable condition, for hygiene reasons.

Please call our Customer Services on +44 330 113 0397 prior to returning goods for authorisation reference and for further information.

Please note: If you choose the Royal Mail delivery service we are unable to track the status of your order and therefore we will not be responsible for lost, damaged or undelivered items. We recommend that you select a Courier delivery or Royal Mail tracked so that we can track your order and provide the best possible customer service.

RETURNS ADDRESS

The Elementary Beauty Company 
1 Southfields
Hextable
Kent
BR8 7QX
United Kingdom

PLEASE NOTE: A member of our Customer Service Team will respond to your enquiries within 2 working days.