Shipping & Returns

Delivery Information

FREE STANDARD DELIVERY* on all orders to the UK over £60.00 - *standard delivery speed is 48hrs and depends on customer location.

We normally expect to despatch orders within 1 working day, however in the run up to really busy periods like annual sales or Christmas, we may take up to 3 days to process some orders due to the high volumes.

Cut-off time

Orders placed Monday to Friday, will normally be dispatched same day when placed before 2pm, except busy periods mentioned above.

Orders placed after 2pm on Fridays, will be dispatched next working day, usually Monday, excludes bank holidays.

Delivery prices and timescales for orders to the United Kingdom.      NOTE: All prices quoted in Pound Sterling (£) :

Orders UNDER £60

Country

Currency

Minimum Spend for Free Postage £

Tracked

48hrs

Tracked 24hrs

Special Delivery Next Working Day by 1pm

UPS or TNT

Next Day Delivery

UK

Mainland

GBP

60

3.50

4.50

8.90

11.50

UK Highlands and NI

GBP

60

3.50

4.50

8.90

n/a

Jersey

GBP

60

3.50

4.50

8.90

n/a

 

Guernsey

GBP

60

3.50

4.50

8.90

n/a

 

Orders OVER £60

Country

Currency

Minimum Spend for Free Postage £

Tracked

48hrs

Tracked 24hrs

Special Delivery Next Working Day by 1pm

UPS or TNT

Next Day Delivery

UK

Mainland

GBP

60

FREE

2.50

7.00

9.00

UK Highlands and NI

GBP

60

FREE

2.50

7.00

n/a

Jersey

GBP

60

FREE

2.50

7.00

n/a

 

Guernsey

GBP

60

FREE

2.50

7.00

n/a

 

Delivery Options

Standard Tracked 48 (Royal Mail) – normally takes 2-3 working days according to Royal Mail timescale.

Tracked 24 (Royal Mail) – usually next day delivery, but no guarantees are offered on this service and occasionally Royal Mail have delays processing and it may take up to 2 working days. *

Special Delivery Next Working Day by 1pm (Royal Mail) – arrives by 1pm next working day (For Saturday Special Delivery please call our customer service team to discuss best options).

*Notes on Next Day Delivery

Royal Mail: Next day Royal Mail delivery is only available to Mainland UK for orders placed prior to the specified cut-off time. If you live in areas of the United Kingdom such as the Highlands, Northern Ireland or the Channel Islands please expect the usual delays. Royal mail will send you an update either via email or text message when your parcel is out for delivery and include your tracking number, (if you enter a mobile at the time of your order, this will be defaulted as preferred method, please let us know otherwise).

PLEASE NOTE: The company name displayed on the tracking information you’ll receive by text or email is EBMAC UK Limited t/a The Elementary Beauty Company. 

UPS or TNT Next Day Delivery: Only available to Mainland UK for orders placed prior to the specified cut off time. Not available to the Highlands, Northern Ireland or the Channel Islands.

Important: Please enter a telephone number if you chose courier delivery. If no telephone number is given your order will be sent via another delivery method where a telephone number is not required.

Returns Policy

Customer satisfaction is very important to us. For this reason, we will happily exchange goods or issue a refund to the original credit card used to purchase, or other method of payment originally used, of any unopened merchandise bought on www.elementarybeauty.com and returned within 28 days of the date of purchase.

You have 14 days from delivery, to notify us of your intention to return the goods for an exchange or refund. All items must be accompanied by a copy of the original receipt and in unopened, unused and saleable condition, for hygiene reasons.

Please call our Customer Services on +44 2033 724 081 prior to returning goods for authorisation reference and for further information.

Please note: If you choose the Royal Mail delivery service we are unable to track the status of your order and therefore we will not be responsible for lost, damaged or undelivered items. We recommend that you select a Courier delivery or Royal Mail tracked so that we can track your order and provide the best possible customer service.

RETURNS ADDRESS

EBMAC UK Limited t/a The Elementary Beauty Company
1 Southfields
Hextable
BR8 7QX
United Kingdom

PLEASE NOTE: A member of our Customer Service Team will respond to your enquiries within 2 working days.